Free Shipping on all orders:
Europe: 3-5 business days, free of charge
Canada, USA, UK, Switzerland: 5-10 business days, free of charge

You will receive an email confirmation once the order has been received.
Orders placed on weekdays will be dispatched within 24 hours of purchase.
You will receive an email confirmation once the order has been shipped.

Upon shipment of your order, you'll receive an email confirmation containing a tracking number.
When needed, most of our partner carrier can provide alternative solutions, including scheduling delivery for a different day, shipping to an alternative address, or arranging collection from a nearby Service Point.

We deliver orders between Monday and Friday during standard working hours, excluding public holidays.

We collaborate with a variety of reputable courier services to ensure optimal delivery for your package. We meticulously select the most suitable courier based on the package's destination.

Standard delivery:
Europe: 3-5 business days
Canada, USA, UK, Switzerland: 5-10 business days
Other countries: contact us for a personalized estimation

Please note that any delays resulting from customs clearance in the destination country are beyond our control and are not accountable to us.

Local VAT will be applied and included in the final price showed on the website to all orders shipped within the European Union.
Shipments to Canada, US, UK and Switzerland are Delivered at Place. Based on local laws you may be required to pay duties or local taxes upon delivery.

During the transit from our warehouse to your designated shipping address, we take full responsibility to ensure the safe delivery of the product.
Once the parcel is signed for and delivered, the product is no longer insured.
In the unfortunate event that the package is damaged upon delivery, it is required to either note the damage on the receipt or reject the delivery altogether.

If your delivery is delayed beyond the estimated time, please don't hesitate to contact us at info@vittoriasella.com.
Should you encounter any issues with your shipment or received items, kindly reach out to our team at info@vittoriasella.com within 72 hours of delivery.

Returns are eligible for a full refund if items are returned within 14 days after receipt.

If, for any reason, you are not entirely satisfied with your purchase, you may return the item provided it is in its original condition with all tags attached, including the dust bag and original packaging, placed inside the protective outer box for shipping. Please note that items that have been worn, used, altered, or damaged will not be accepted.

We regret we are unable to cover return shipping costs or duties charges unless the return was due to an error on our part.

You have the option to either handle the return shipment yourself or allow us to manage it on your behalf. If you opt for our assistance, please note that return shipping costs will be deducted from the refund amount. These costs vary based on the shipment's destination, ranging from €20 for domestic returns to €50 for intercontinental returns.
Our goal is to provide you with a hassle-free return experience while ensuring transparency regarding associated costs.

Original shipping charges, duties, taxes, and any delivery costs paid directly by the purchaser in connection with the order are non-reimbursable or refundable.

To initiate the return process, please contact info@vittoriasella.com with your order details.
Upon receiving return approval, you may proceed to ship the product back to us.
Once your return has been received and checked, a refund will be credited to your original payment method within 5-10 working days.

Upon placing your order, you'll receive an order confirmation.
Once your order has been shipped, you'll receive a shipping confirmation with tracking information.
Regrettably, once an order has been confirmed, we are unable to accommodate any changes to the order or shipping details.

To create an account, click "here". You can set up your profile, save shipping and billing details, review order history, and request returns.
If you forget your password, click on "lost password" during the sign-in process to reset it.

Sign up for our newsletter to get 15% OFF your first order, get exclusive access to special promotions, pre- sales and sneak peeks of the new collections.

If you wish to stop receiving our newsletter, you can unsubscribe at any time by clicking the "unsubscribe" link located at the bottom of any emails sent from us.
Alternatively, you can send an email to info@vittoriasella.com to opt out.

All transactions conducted on our website adhere to stringent security measures. We use SSL (Secure Socket Layer) encryption to safeguard your payment information. Our payment
gateways are specifically designed to process credit card transactions in a secure host environment, ensuring the utmost protection for your financial data.

We accept major credit cards, internet banking (iDeal, Sofort), PayPal, Apple Pay, and Google Pay for your convenience.

Our bags are designed to withstand the test of time, and require some care to maintain their beauty and longevity.

It's important to use the product as intended, avoiding overloading, folding the leather, rubbing, contact with liquids, mud, ink, grease, make-up, rain or hail, hand creams, and creams in general.

We recommend storing your bag in a dust bag and inserting paper inside to maintain its shape when not in use.

Some of our bags made with vegetable-tanned leather may develop a unique patina over time, enhancing their uniqueness and charm.

While we strive for durability, Vittoria Sella is not liable for damage or defects resulting from normal wear and tear.

1. Use a soft, dry cloth for regular wiping
2. Always store in the dust bag
3. Avoid excessive overload
4. Shield from extreme sunlight and humidity
5. Keep away from grease, mud, dirt, rough surfaces, and rain
6. Stay clear of darker materials to prevent stains
7. Be extra cautious with white and light-colored handbags
8. Do not use repellent or protective sprays
9. Clean by a leather specialist only

We're pleased to note that, based on our experience, repairs for our bags are a rare occurrence. However, we take great pride in offering a lifetime repair service as a commitment to quality and customer satisfaction. During the first 12 months after purchase, this service is complimentary.
Afterward, you'll only need to cover shipping costs to and from our factory. Please contact us at info@vittoriasella.com to initiate the process.