Once your order is placed, you will receive a confirmation email.

Orders are processed within 24 hours on business days.
Once shipped, you will receive a second email with tracking information.

Please note that once an order has been confirmed, we are unable to make changes to the items or shipping details.

No, you can complete your purchase as a guest.

Creating an account allows you to:

• save your shipping details
• review your order history

You can create an account during checkout or at any time.

If you already have an account, simply sign in before completing your order.

If you forget your password, you can reset it during the sign-in process.

If you have any questions before placing your order, feel free to contact us at:
info@vittoriasella.com

All payments are processed through secure and encrypted connections.

We work with trusted payment providers to ensure a safe and reliable checkout experience.

We accept the following payment methods:

• major credit and debit cards
• PayPal
• Apple Pay
• Google Pay
• Klarna (where available)

Available payment methods may vary depending on your location.

Each order is carefully prepared and shipped from Italy.

We offer free shipping on all orders.

Italy: 1–3 business days
Europe: 3–5 business days
USA, Canada, UK, Switzerland: 5–10 business days

For other destinations, please contact us for a personalized quote.

Once your order is placed, you will receive a confirmation email.

Orders are processed within 24 hours on business days.
Once shipped, you will receive a second email with shipping confirmation.

As soon as your order is shipped, you will receive a tracking number via email.

Depending on the destination, our courier partners may offer flexible delivery options, including:

• rescheduling the delivery
• shipping to an alternative address
• collection at a nearby service point
  

Deliveries are made from Monday to Friday, during standard business hours.

Delivery times may vary depending on the destination and courier service selected.

Any delays due to customs clearance are beyond our control.

For all orders within the European Union, VAT is included in the final price.

For shipments to USA, Canada, UK and Switzerland (Delivered at Place), any import duties or local taxes are the responsibility of the customer and may be charged upon delivery.

All shipments are insured during transit until delivery.

If your package appears visibly damaged upon delivery, we kindly ask you to either refuse the shipment or accept it with reservation.

Please contact us as soon as possible so we can assist you.

If your order is delayed beyond the estimated timeframe, please contact us at:
info@vittoriasella.com

If you experience any issue with your order, we kindly ask you to contact us within 72 hours of delivery.

You may request a return within 14 days of delivery.

Items must be returned in their original condition, with all tags attached, including the dust bag and original packaging, placed inside a protective outer box.

Returned items must not be worn, used, altered, or damaged.

Return shipping costs are not covered unless the return is due to an error on our side.

You may choose to:

• arrange the return shipment independently
• or request our assistance

If we arrange the return, the shipping cost will be deducted from your refund.

Indicative return shipping costs (up to):

• Italy: €20
• European Union: €30
• UK, Switzerland, USA & Canada: communicated before confirmation

We always communicate return shipping costs in advance.

Once your return has been received and approved, your refund will be issued to the original payment method within 5–10 business days.

Please note:

• for orders shipped outside the European Union (such as USA, Canada, UK and Switzerland), any duties or taxes paid are non-refundable

To initiate a return, please contact:
info@vittoriasella.com

Please include your order number and request details.

Once approved, you will receive all instructions to proceed with the return, including the return address.

At the moment, we do not offer direct exchanges.

If you wish to change your item, we recommend returning your order and placing a new one.

All our bags are made of high-quality Italian leather, selected for its texture, durability and character.

Designed to evolve over time.

All Vittoria Sella bags are crafted in Italy, in the Veneto region, by skilled artisans.

Due to the natural characteristics of leather, slight variations in texture, color and grain may occur.

These details make each piece unique.

Each Vittoria Sella bag is crafted to age beautifully over time.

To preserve its structure and material, we recommend using it with care and avoiding contact with liquids, oils, make-up, and rough surfaces.

When not in use, store your bag in its dust bag and gently fill it to maintain its shape.

Some leathers may develop a natural patina over time, enhancing their character and uniqueness.

• Clean with a soft, dry cloth
• Store in the dust bag when not in use
• Avoid excessive weight to preserve the structure
• Keep away from humidity, direct sunlight and heat sources
• Avoid contact with liquids, oils and cosmetics
• Be mindful of color transfer, especially with light tones
• For deep cleaning, consult a leather specialist

We offer a lifetime repair service as part of our commitment to quality and longevity.

Repairs are complimentary within the first 12 months from purchase.
After this period, only shipping costs will apply.

To request assistance, please contact:
info@vittoriasella.com