This Privacy Policy describes how personal data is collected, used, stored, and protected when you visit or shop on www.vittoriasella.com (the “Site”).

Protecting your privacy is a core value of Vittoria Sella. We are committed to handling personal data transparently, responsibly, and in compliance with applicable data protection laws.

The Data Controller is:

Crossbiz S.r.l.
Via Giovanni Battista Tiepolo 11
00196 Rome, Italy
VAT / Tax Code: 15063071003
Email: privacy@vittoriasella.com

Crossbiz S.r.l. is the owner of the Vittoria Sella brand and acts as an independent data controller.

This Privacy Policy applies to personal data collected through the Site, in accordance with:

• Regulation (EU) 2016/679 (GDPR)
• Legislative Decree no. 196/2003 and subsequent amendments (Italian Privacy Code)

“Personal Data” means any information relating to an identified or identifiable natural person (“User”).

“Processing” means any operation performed on Personal Data, such as collection, recording, storage, use, disclosure, or deletion.

We may collect Personal Data that you voluntarily provide, including:

• Contact details (name, email address, phone number, shipping and billing address)
• Account information, if you create an account
• Purchase and order information
• Communications, including messages sent via contact forms, email, or customer service
• Preferences, such as newsletter subscriptions and content customization

If you choose not to provide certain Personal Data, we may be unable to provide specific services or complete a purchase.

Users who provide Personal Data relating to third parties confirm that they have the right to do so and assume full responsibility for such data.

When you browse the Site, we may automatically collect certain information, including:

• Technical data, such as IP address, browser type, device information, and access times
• Usage data, such as pages viewed, actions taken, and interaction with Site features

This data is collected to ensure proper Site functionality and improve user experience.

The Site uses cookies and similar technologies to collect information about browsing behavior.

For detailed information, please refer to our Cookie Policy available on the Site.

Personal Data is processed for the following purposes:

• Account registration and management, where applicable
• Order processing and fulfillment, including delivery and returns
• Payment management, through independent payment providers
• Customer service and communications
• Marketing and newsletters, subject to User consent
• Website operation and security
• Statistical analysis, using aggregated or anonymized data
• Personalization of the browsing experience

Personal Data is processed on the basis of:

• User consent, where required
• Performance of a contract or pre-contractual measures
• Compliance with legal obligations
• Legitimate interests of the Data Controller, such as improving services and ensuring Site security

For information regarding the legal basis of specific processing activities, you may contact privacy@vittoriasella.com.

Payments are handled by external payment service providers (such as credit card processors or digital payment platforms).

The Data Controller does not have access to payment card details, which are processed directly by the payment providers in accordance with their own privacy policies.

Personal Data is processed using electronic and organizational measures aligned with the purposes described above.

Personal Data may be accessed by:

• authorized personnel of the Data Controller
• external service providers (e.g. IT services, hosting providers, logistics partners)

These parties are appointed as Data Processors and are contractually bound to confidentiality and data protection obligations.

An updated list of Data Processors may be requested at privacy@vittoriasella.com.

Personal Data may be transferred to countries outside the European Union when necessary for order fulfillment or service provision.

Such transfers are carried out in compliance with Articles 44–49 of the GDPR, using appropriate safeguards.

Personal Data is retained only for as long as necessary to fulfill the purposes for which it was collected, including:

• contractual and administrative obligations
• legal and regulatory requirements
• dispute resolution and legal defense

Where processing is based on consent, Personal Data is retained until consent is withdrawn.

After the retention period, data is deleted or anonymized.

We implement appropriate technical and organizational measures to protect Personal Data against unauthorized access, loss, or misuse.

These measures are regularly reviewed to ensure compliance with applicable data protection laws.

Personal Data is not subject to automated decision-making processes that produce legal effects or significantly affect Users.

Users have the right to:

• withdraw consent at any time
• access their Personal Data
• request rectification or update
• request restriction of processing
• request erasure (“right to be forgotten”)
• request data portability
• object to processing
• lodge a complaint with a supervisory authority

Requests may be sent to privacy@vittoriasella.com.
We will respond within 30 days, as required by law.

This Privacy Policy may be updated from time to time.
Significant changes will be communicated via the Site or, where appropriate, by email.

We encourage Users to review this page periodically.

For any questions regarding this Privacy Policy or the processing of Personal Data, please contact:

privacy@vittoriasella.com